Ayesa Digital will expand its cloud-based customer experience projects through partnership with Genesys

The partnership supports large-scale implementations, withsolutions already deployed for clients such as ASISA or IB-Salut.

Ayesa Digital, a global provider of technology services, will drive its growth in cloud-based customer experience (CX) projects through its partnership with Genesys®, a global leader in Contact Center as a Service (CCaaS) platforms.

Through thispartnership , active for the past two years, Ayesa Digital leverages their expertise in large-scale technology implementations with the power of Genesys Cloud CX, a 100% cloud-based, omnichannel, AI-powered experience orchestration platform that modernizes contact centers and elevates customer and employee experience.

With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built in employee experience, native and turnkey AI and end-to-end journey optimization.

The strength of this partnership lies in Ayesa Digital’s integration capabilities coupled with the robustness of the Genesys Cloud platform. Genesys has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service, highlighting its AI, customer journey orchestration, and advanced workforce management capabilities. It has also been recognized in The Forrester Wave™ 2025, for its ability to deliver a modern, highly scalable platform with advanced AI capabilities.

High-Level Deployments

The relationship between Ayesa Digital and Genesys has already taken shape in flagship projects within complex, mission-critical environments, such as ASISA or IB-Salut.

Ayesa Digital specializes in implementing solutions for large organizations with high interaction volumes and demanding requirements in terms of availability, security, and integration with enterprise systems such as Salesforce, Microsoft, and SAP.

To support growth in 2026, Ayesa Digital will strengthen its partnership with Genesys by increasing certifications across sales, pre-sales, and consulting teams, and pursuing in large, strategic opportunities.