Ayesa Digital consolidates its position as the IT services company most highly rated by customers

Company CEO Manuel Baraza highlights that “it is our own customers who rank us as the best provider among the leading European and global companies operating in Spain”.

The independent annual report by consulting firms Eraneos and Whitelane Research ranks Ayesa Digital first after analysing 57 of its IT sourcing relationships.

In a particularly eventful year marked by the spin-off of its Engineering business and changes in the company’s shareholder structure, Ayesa Digital has maintained the highest standards of service delivery to its customers, once again being recognised by them as the highest-rated IT services provider, following the same achievement in 2025.

After analysing more than 1,000 IT sourcing relationships involving 34 leading technology providers and a total of 337 major customers, the independent annual report produced by consulting firms Eraneos and Whitelane Research has once again ranked Ayesa Digital first in Spain. The rankings are based on feedback from the customers who receive these services.

_{OVERALL SATISFACTION WITH TI SERVICE PROVIDERS.
Source: IT Sourcing Study 2026. Eraneos and Whitelane Research}

Ayesa Digital was one of the five IT providers with the highest number of relationships analysed, with 57, and nevertheless achieved the highest overall score of 86 percentage points. More specifically, this year the company ranked first outright and by a significant margin in areas such as service delivery quality, including meeting deadlines and expectations, as well as the technical expertise required.

The company also ranked first in technical disciplines including application services, network and connectivity services, and, particularly notably, cybersecurity services. It also led the ranking in another key area: overall satisfaction with service performance.

In addition, Ayesa Digital achieved leading positions in workplace services, cloud and infrastructure services, value for money considering the complexity of the service and the quality of the outcome, and account management quality.

Notably, virtually 100% of Ayesa Digital’s customers are satisfied with the services provided and are highly likely to renew their contracts.

Customer satisfaction at the heart of the company’s DNA

Overall, Ayesa Digital has ranked first on nine occasions, second once, third three times and fourth once, and has never fallen outside these leading positions. This track record consolidates its position as the IT services company most highly rated by customers in recent years.

“Our commitment to achieving the highest levels of customer satisfaction is not an isolated initiative; it is an essential part of our corporate DNA.”

This is how the company’s CEO, Manuel Baraza, describes the achievement, placing “enormous value” on this leadership in customer satisfaction for three main reasons:

“First, because it is our own customers who rank us as the best provider among the leading European and global companies operating in Spain. Second, because it confirms that our consolidation and growth are moving in the right direction. And third, because it recognises the excellence of our professionals: we provide commitment and earn trust.”

The study, which is based on input from senior executives involved in IT services procurement decisions, only considers agreements with a value of more than €1 million. It also only includes providers that have maintained a minimum of nine technology sourcing relationships in the service areas analysed.